Service 02 / Build

Enterprise software & service portals

Turn complex processes into clear, usable software for the people doing the work and the people accessing the service.

The Eastgate Centre and neighbouring buildings in central Harare
Eastgate Centre · Harare, ZimbabweDavid Brazier · Credits ↗

Make the process work for everyone using it.

01Apply
02Review
03Resolve

Where it fits

Applications & scope.

Account opening, applications, employee services, claims and institutional operations.

What we can deliver

  • 01Staff, customer and applicant portals
  • 02Case management and approval workflows
  • 03HR, membership and operational systems
  • 04Digital forms and document management

A useful starting point

Bring the context.

  • The applicant and staff journeys
  • Required forms, document lists and approval rules
  • Roles, access requirements and source-system interfaces

Acceptance & handover

Agree what good means.

  • Complete journeys, including rejected or incomplete applications
  • Permissions across applicant, reviewer and administrator roles
  • Document handling, status changes and acceptance scenarios

HandoverWorking software, documented workflows and agreed acceptance evidence.

Actual TN Banking account-opening preparation portal

A related working example

TN account-opening portal

Personal and business account-opening documents organised into an online preparation journey.

Working application-preparation portal

Explore the project ↗

Start a conversation

Tell us what needs to work.

Bring the brief, the source material and the constraints. We will help define the scope and the right next step.