Delivery / From brief to operation
A commission needs more than a launch date. We agree the scope, responsibilities, review points and handover around the work your organisation needs to do.
Understand the challenge, define the solution, build it properly, and improve it through testing and use.
Establish the outcome, the people involved and the material already available.
The current process, source material, constraints and stakeholders.
A shared problem statement, initial scope and a list of unresolved questions.
Is the problem and the intended outcome understood?
Turn the brief into a delivery plan that can be reviewed and agreed.
Priorities, deployment requirements and the approval route.
Requirements, responsibilities, assumptions, dependencies and acceptance criteria.
Can everyone see what is included, excluded and dependent on others?
Connect the user journeys with the data, permissions and technical structure.
Representative data, content, brand assets and domain knowledge.
Reviewed journeys, information architecture, data models and an implementation approach.
Does the proposed system support the people and decisions it is intended for?
Implement in reviewable increments, with agreed systems and interfaces.
Authorised access, integration documentation and timely review feedback.
A working build, documented decisions and visible progress against the requirements.
Does the implementation still match the agreed scope?
Test the required journeys and operating conditions before agreeing release.
Nominated reviewers, acceptance scenarios and final approved content.
Test evidence, defects and resolutions, acceptance decisions and a release plan.
Are the agreed acceptance conditions met and the remaining risks understood?
Publish deliberately and give the responsible team what it needs to operate the system.
Release approval, operating contacts and agreed ownership.
Deployment records, documentation, training, recovery guidance and an agreed support scope.
Can the team operate, maintain and recover the system?
After release
Maintenance, changes, monitoring and incident support are scoped explicitly. Coverage, escalation and service levels depend on the system and the agreed engagement.
Maintenance & support ↗Before we start
Start a conversation
Bring the brief, the source material and the constraints. We will help define the scope and the right next step.