Musha Healthcare: rescuing a CQC-regulated care website

Musha Healthcare Limited is a CQC-registered care provider delivering domiciliary care, live-in care, night care, respite, hospital discharge, dementia and sensory-impairment care to adults aged 18 to 65 plus across London and wider England. When they came to Mukoko Studio, they had a bigger problem than a tired design — they had lost access to their existing website. The original site was sitting on a temporary hosting URL they could no longer log into, edit or move. Nothing on it could be updated, and every day it stayed live it was working against the trust the business had built offline.

Two things had to be fixed at once. First, the practical problem: rebuild the entire site independently, without relying on any access to the old hosting account, then move it onto the client's proper domain (mushahealthcarelimited.co.uk) via DNS. Second, the trust problem: care is a trust-first decision. A family choosing home care for a parent, or a discharge coordinator arranging support out of hospital, needs to know within seconds who Musha is, what care they provide, that they are CQC regulated and how to reach a real person on a 24/7 line. The old site buried all of that and lacked a proper service structure — every care type needed its own clear page rather than one long block of text.

Mukoko Studio treated this as a rescue project, not a redesign for its own sake. Step one was a full rebuild on a platform the client owns and can actually manage, so no future access problem can ever lock them out again. Step two was structure — a clean sitemap built around what families and professionals actually search for, with a dedicated page per service. Step three was content — rewritten in warm, plain British English with the CQC regulation, phone numbers and 24/7 availability above the fold, and enquiry paths repeated at the natural decision points. Step four was the DNS changeover: pointing mushahealthcarelimited.co.uk at the new build and coordinating the switch so the live site went from broken and unreachable to clean, professional and fully under the client's control.

• Rebuild independently — no reliance on the old hosting account the client had lost access to
• Move the site onto the client's own domain via a coordinated DNS changeover
• Lead with trust: CQC-regulated badge, 24/7 phone and address visible on every page
• One clear page per care service instead of one long block of text
• Neighbourhood-based care model given its own explanation, not buried
• Warm, plain British-English copy — no clinical jargon, no filler
• Enquiry and phone CTAs repeated at the natural decision points
• Mobile-first layouts, since most families search from a phone

• Homepage rebuilt around the promise 'Quality care, done well'
• About page covering mission, vision and values
• Nine service pages: domiciliary, live-in, night, respite, hospital discharge, companionship, dementia, sensory impairment, supported accommodation for young people
• How We Work page explaining neighbourhood-based care
• Careers page for carer recruitment
• Contact page with enquiry form, address and 24/7 phone lines
• FAQ section covering coverage, CQC regulation, services and who they support
• Full mobile-responsive layout and launch checklist
• DNS changeover from the old temporary hosting URL to mushahealthcarelimited.co.uk

Musha Healthcare Limited went from a website they could no longer access or update to a fully rebuilt, refined and relaunched site live on their proper domain at mushahealthcarelimited.co.uk. Families, professionals and prospective carers can now find what they need in seconds, understand the full range of services, see that the provider is CQC regulated and reach a real person on a 24/7 line. The client owns and controls the site end to end, and the DNS changeover was handled cleanly with no drop in trust for anyone landing on the domain.

Mukoko Studio can rescue a business from a locked, unmanageable website — rebuild it independently, refine the content and structure, and handle the DNS relaunch — so a trust-sensitive service provider ends up with a professional site they fully own and control.